Refund & Returns Policy

Refunds and Returns Policy

Effective Date: July 6, 2024

Thank you for shopping at bluelightdefenders.com, operated by Robin & Jesper LTD. We are committed to ensuring you are satisfied with your purchase. Please read our policy on refunds and returns below:

1. Return Eligibility

  • Products Eligible for Return: We accept returns for Blue Light Blocking Glasses purchased directly from our website within 30 days from the date of delivery.
  • Conditions for Return: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Any product that is damaged, used, or not in its original packaging may not be eligible for return.

2. Refund Process

  • Refund Eligibility: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Refund Method: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [number] days.
  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Customer Support: Please email us at robinandjesper12@gmail.com with your order number and reason for return. Our customer support team will provide you with further instructions and a return authorization (RA) number, if applicable.
  • Packaging: Pack the item securely in its original packaging (if possible) and include the RA number (if provided) inside the package.
  • Shipping: Ship the item to the following address:Robin & Jesper LTD
    Evagora Pallikaridi 38
    8010 Paphos, Cyprus

4. Contact Information

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:

5. Exchanges

Unfortunately, we do not offer exchanges at this time. If you wish to exchange a product, you will need to return the original item for a refund and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We may require you to provide photos or other evidence of the damage or defect to facilitate the return process.

7. Policy Changes

We reserve the right to modify this Refunds and Returns Policy at any time. Changes will take effect immediately upon posting on our website. Your continued use of our website after any such changes constitutes your acceptance of the revised policy.